Legal Analysis Regarding the Quality of Population Administration Services at the Population and Civil Registration Service of Pekalongan City

Bina Adila, Gunarto Gunarto

Abstract


Law Number 24 of 2013 concerning Population Administration Civil Registration is the recording of important events, namely events experienced by a person including birth, death, marriage, divorce, child recognition, child validation, adoption, name changes and changes in citizenship status experienced by a person in the civil registration register at the implementing agency.This Law regulates, among other things, Population Administration, Civil Registration, administration and population services and civil registration which are supported by derivative regulations, including all levels of society in the City of Pekalongan. The approach method in this study is a sociological legal approach method, namely an approach that begins with reviewing the Articles in the Laws and Regulations related to this writing. Data collection was carried out by conducting direct observation of the apparatus within the scope of the Pekalongan City Government, namely officials at the Population and Civil Registration Office, employees, and the community who carry out special administration of population administration services in Pekalongan City. Data were analyzed using qualitative analysis. Legal analysis of the quality of population administration services at the Population and Civil Registration Office of Pekalongan City is explained through legal theories: theory of legal implementation, effectiveness, authority, and public service in Islam.The results of the study indicate that: factors that influence the quality of population administration services of the Population and Civil Registration Service of Pekalongan City are directed at the quality of public services that satisfy users of population document services.

Keywords


Administration; Community; Population; Quality.

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References


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DOI: http://dx.doi.org/10.30659/rlj.4.2.%25p

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