Legal Protection for Consumers Regarding Default Through E-commerce According to Law Number 8 of 1999 Concerning Consumer Protection

Ayu Purbawati, Arpangi Arpangi

Abstract


Abstract. This study aims to understand the legal protection provided to consumers in electronic transaction disputes, especially related to default and product defects. Using a sociological legal approach, this study analyzes how consumer protection law is applied in practice. The results of the study indicate that although there is a legal umbrella that regulates consumer protection, such as the Consumer Protection Law and the ITE Law, its implementation still faces various obstacles. This study concludes that more intensive efforts are needed to improve the effectiveness of consumer legal protection, both through improving regulations, increasing legal awareness, and strengthening the role of consumer protection institutions.

Keywords: Consumer; Information; Legal; Protection.


Keywords


Keywords: Consumer; Information; Legal; Protection.

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References


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DOI: http://dx.doi.org/10.30659/rlj.4.1.35-60

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