Regulatory Coherence and Accountability in Indonesia’s National Health Insurance: A Doctrinal and Stakeholder Analysis

Nurul Istiqomah, Izza Mafruhah, Norlida Hanim Mohd Saleh, Dewi Ismoyowati, Alif Ksatria Firdausi AI

Abstract


This article examines the regulatory coherence and accountability of Indonesia’s National Health Insurance (JKN) within the framework of constitutional and administrative law. It addresses two principal legal questions: whether the JKN regulatory structure demonstrates hierarchical consistency within Indonesia’s system of laws, and whether its governance design particularly in relation to the referral system and the arrears regime complies with principles of legal certainty, proportionality, and accountability. Using a doctrinal legal approach supported by stakeholder mapping through the MACTOR framework, the study evaluates both normative structure and institutional interaction. The findings indicate that the JKN framework is formally consistent with constitutional mandates and statutory delegation under the SJSN Law and the BPJS Law. However, horizontal regulatory harmonization remains incomplete, particularly regarding the interaction between hospital classification regulations and BPJS referral policies. Moreover, the arrears enforcement mechanism, while legally grounded in mandatory participation, lacks sufficiently clear criteria to distinguish inability to pay from non-compliance. The study concludes that targeted amendments to implementing regulations and the establishment of formal administrative dispute-resolution mechanisms are necessary to strengthen proportional enforcement, regulatory coherence, and institutional accountability within the JKN system.

Keywords


Administrative Accountability, Jkn; Legal Certainty; Regulatory Coherence; Proportionality.

Full Text:

PDF

References


Buse, Kent, Nicholas Mays, and Gill Walt., Making Health Policy. Yogyakarta, Kebijakan Kesehatan Indonesia, 2012;

Freeman, R. Edward., Strategic management: A stakeholder approach. Cambridge, Cambridge university press, 2010;

Freeman, R. Edward. The stakeholder approach revisited. In Wirtschafts-und unternehmensethik. Wiesbaden, Springer Fachmedien Wiesbaden, 2020;

Elmsalmi, Manel, and Wafik Hachicha., Risk mitigation strategies according to the supply actors' objectives through MACTOR method. In 2014 International Conference on Advanced Logistics and Transport (ICALT), New York, IEEE, 2014; https://doi.org/10.1109/ICAdLT.2014.6866339;

Reyvaldo, Reyvaldo, Muh Ihsan Sakaruddin, Davin Fauzan Ma’Rifatullah, Erwin Halim, and Placide Poba-Nzao., The Influence of Features and Factor on Continuous Usage Intention in Indonesia’s National Health Insurance Application. In 2023 IEEE 8th International Conference on Recent Advances and Innovations in Engineering (ICRAIE), IEEE, 2023; DOI:10.1109/ICRAIE59459.2023.10468498;

Zahari, Teuku Naraski, and Akhmad Hidayatno., Sustainability Evaluation of Tobacco Excise Tax Policy to Finance Universal Health Coverage in Indonesia. In 2021 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM), IEEE, 2021; DOI: 10.1109/IEEM50564.2021.9672776;

Adyas, Atikah., The Indonesian strategy to achieve universal health coverage through National Health Insurance System: challenges in human resources. Vol.2, no.3, 2021;

Agustina, Rina, Teguh Dartanto, Ratna Sitompul, Kun A. Susiloretni, Endang L. Achadi, Akmal Taher, Fadila Wirawan et al., Universal health coverage in Indonesia: concept, progress, and challenges. The Lancet Vol.393, no.10166 2019; DOI: 10.1016/S0140-6736(18)31647-7;

Andrika, Ahmad, Ibrahim Ahmad, and Arifin Tumuhulawa., Badan Penyelenggara Jaminan Sosial Ketenagakerajaan Berdasarkan Undang-undang Nomor 40 Tahun 2004 Tentang Sistem Jaminan Sosial Nasional. Journal Evidence Of Law Vol.2, no.3, 2023; https://doi.org/10.59066/jel.v2i3.364;

Anggriani, Yusi, and Hesty Utami Ramadaniati., Pharmaceutical pricing policies in Indonesia., In Formulating and Implementing Pharmaceutical Pricing Policies. Cambridge, Academic Press, 2025. https://doi.org/10.1016/B978-0-443-23518-4.00006-0;

Anindya, Kanya, John Tayu Lee, Barbara McPake, Siswanto Agus Wilopo, Christopher Millett, and Natalie Carvalho., Impact of Indonesia’s national health insurance scheme on inequality in access to maternal health services: A propensity score matched analysis. Journal of global health Vol.10, no.1, 2020; https://doi.org/10.7189/JOGH.10.010429;

Arimbi, Diah, Ahmad Fuady, Aryana Satrya, and Arika Dewi., Peluang dan tantangan dalam jaminan kesehatan nasional di Indonesia: Studi kebijakan. Jurnal Kebijakan Kesehatan Indonesia Vol.11, no.1, 2022;

Arimbi, Diah., Legal Opportunities Solutions to Tackle the Deficit in Indonesia’s National Health Insurance Program. Padjadjaran Jurnal Ilmu Hukum (Journal of Law) Vol.11, no.3, 2024;

Arimbi, Diah., Legal Responsibility for Medical Risks, Medical Errors, and Malpractice in Health Services. Lex Publica Vol.12, no.1, 2025; 63-89. https://doi.org/10.22304/pjih.v11n3.a1;

Azizatunnisa, Luthfi, Hannah Kuper, Ari Probandari, and Lena Morgon Banks., I was given the card, but no one told me how to use it: Challenges and Facilitators of People with Disabilities in Indonesia in Accessing and Using Jaminan Kesehatan Nasional (National Health Insurance). SSM-Health Systems Vol.22, no.3, 2026;

Ben-Daoud, Mohamed, Badr El Mahrad, Gabriela Adina Moroșanu, Ismail Elhassnaoui, Aniss Moumen, Lhoussaine El Mezouary, Mohamed ELbouhaddioui, Ali Essahlaoui, and Samir Eljaafari., Stakeholders’ interaction in water management system: insights from a MACTOR analysis in the R’Dom sub-basin, Morocco. Environmental Management Vol.71, no.6, 2023; https://doi.org/10.1007/s00267-022-01773-x;

Brugha, Ruairí, and Zsuzsa Varvasovszky., Stakeholder analysis: a review. Health policy and planning Vol.15, no.3, 2000; https://doi.org/10.1093/heapol/15.3.239;

Bryson, John M., What to do when stakeholders matter: stakeholder identification and analysis techniques. Public management review Vol.6, no.1, 2004; https://doi.org/10.1080/14719030410001675722;

Budiono, Arief, Absori Absori, Ayesha Hendriana Ngestiningrum, and Heru Santoso Wahito Nugroho., Pseudo national security system of health in Indonesia. Indian Journal of Public Health Research & Development Vol.9, no.10, 2018;

Budiono, Arief, Absori Absori, Harun Harun, Heru Santoso Wahito Nugroho, Khudzaifah Dimyati, and Kelik Wardiono., The ideal management of health insurance for Indonesia according constitution. Quality Access to Success Vol.21, no.176, 2020;

Cheng, Qinglu, Rifqi Abdul Fattah, Dwidjo Susilo, Aryana Satrya, Manon Haemmerli, Soewarta Kosen, Danty Novitasari et al., Determinants of healthcare utilization under the Indonesian national health insurance system–a cross-sectional study. BMC Health Services Research Vol.25, no.1, 2025;

https://doi.org/10.1186/s12913-024-11951-8;

Daryanto, Candraditia, and Wiwiek Mardawiyah Daryanto., Financial performance analysis and evaluation of pharmaceutical companies in Indonesia. International Journal of Innovation, Creativity and Change Vol.6, no.3, 2019;

Desdiani, Desdiani, Sri Mulatsih, and Diah Ayu Puspandari., Implementation of respect for autonomy in hospital services within the Indonesia national health insurance system. National Journal of Community Medicine, Vol.15, no.10, 2024; https://doi.org/10.55489/njcm.151020244579;

Dewanto, Aryo, and A. K. Siti-Nabiha., The clinicians’ perspective on the National Health Insurance implementation in Indonesia: A study in a government hospital." International Journal of Healthcare Management Vol.18, no.2, 2025; https://doi.org/10.1080/20479700.2023.2284468;

Eichler, Rena, Susan Gigli, and Lisa LeRoy., Implementation research to strengthen health care financing reforms toward universal health coverage in Indonesia: a mixed-methods approach to real-world monitoring. Global Health: Science and Practice Vol.6, no.4, 2018; https://doi.org/10.9745/GHSP-D-18-00328;

Erlangga, Darius, Shehzad Ali, and Karen Bloor., The impact of public health insurance on healthcare utilisation in Indonesia: evidence from panel data. International journal of public health Vol.64, no.4, 2019; https://doi.org/10.1007/s00038-019-01215-2;

Fahrudin, Adi., The construction model of the national health insurance policy for the poor people in Indonesia. Brazilian Journal of Law & International Relations/Relações Internacionais no Mundo Vol.4, no.42, 2023;

Firori, Farikh Alfa, and I. Dewa Gede Karma Wisana., The effect of participation in JKN on unmet needs for healthcare services. EDITORIAL BOARD OF INDONESIAN JOURNAL OF HEALTH ADMINISTRATION Vol.11, no.2, 2023; DOI: 10.20473/jaki.v11i2.2023.186-195;

Gilson, Lucy, Ermin Erasmus, Jo Borghi, Janet Macha, Peter Kamuzora, and Gemini Mtei., Using stakeholder analysis to support moves towards universal coverage: lessons from the SHIELD project. Health policy and planning Vol.27, no.1, 2012; https://doi.org/10.1093/heapol/czs007;

Handasari, Savira Putri, and Respati Wulandari., Evaluation of the usability and user experience of the Jaminan Kesehatan Nasional mobile application in Indonesia. Healthcare Informatics Research Vol.30, no.4, 2024; https://doi.org/10.4258/hir.2024.30.4.324;

Heydari, Majid, Hesam Seyedin, Mehdi Jafari, and Reza Dehnavieh., Stakeholder analysis of Iran's health insurance system. Journal of education and health promotion Vol.7, no.1, 2018; https://doi.org/10.4103/jehp.jehp;

Huraerah, Abu, Adi Fahrudin, and Husmiati Yusuf. Role of local government officers in the implementation of national health insurance for poor peoples. Multidisciplinary Reviews Vol.3, no.4, 2024;

Inggi, Putri Galuh, and Anhari Achadi., Evaluation of Fraud Prevention Policies in the National Health Insurance System in Indonesia: Narrative Literature Review. Media Publikasi Promosi Kesehatan Indonesia Vol.7, no.10, 2024; https://doi.org/10.56338/mppki.v7i10.6164;

Istiqomah, Alia, Irene Putri Jayanti, Ratih Wijayanti, Fahmi Hidayatullah, and Fitri Diah Oktadewi., Telaah Artikel: Implementasi Sistem Pembayaran Kapitasi pada Jaminan Kesehatan Nasional sebagai Strategi dalam Mengatasi Kesenjangan Pelayanan Kesehatan. STOMATOGNATIC- Jurnal Kedokteran Gigi Vol.20, no.1, 2023;

Johar, Meliyanni, Prastuti Soewondo, Retno Pujisubekti, Harsa Kunthara Satrio, and Ardi Adji., Inequality in access to health care, health insurance and the role of supply factors. Social Science & Medicine Vol.213, no.11, 2018; https://doi.org/10.1016/j.socscimed.2018.07.044;

Jones, Thomas M., and Andrew C. Wicks., Convergent stakeholder theory. Academy of management review Vol.24, no.2, 1999;

https://doi.org/10.5465/amr.1999.1893929;

Juwita, Ratna., Good governance and anti-corruption: Responsibility to protect universal health care in Indonesia. Hasanuddin Law Review Vol.13, no.3, 2018; https://doi.org/10.20956/halrev.v4i2.1424;

Kurnianingtyas, Diva, Budi Santosa, and Nurhadi Siswanto., A system dynamic to reforming of the healthcare sector in the Indonesian National Health Insurance System Program. International Journal of Industrial and Systems Engineering Vol.42, no.4, 2022; https://doi.org/10.1504/IJISE.2022.127423;

Kurniati, Anna, Ellen Rosskam, and Ferry Efendi., Hospital nurses’ perceptions of distributive justice under the national health insurance scheme in Indonesia. Collegian Vol,28, no.5, 2021; https://doi.org/10.1016/j.colegn.2021.01.003;

Laksono, Agung Dwi, Ratna Dwi Wulandari, Diyan Ermawan Efendi, Tumaji Tumaji, and Zainul Khaqiqi Nantabah., Role of socioeconomic status in national health insurance ownership in Indonesia’s rural areas. Journal of Research in Health Sciences Vol.24, no.6, 2024; Doi: 10.34172/jrhs.2024.143;

Mafruhah, Izza, Waridin Waridin, Deden Dinar Iskandar, and Mudjahirin Thohir., Social engineering strategy of entrepreneurship behavior of Indonesian migrant workers during the placement period. International Journal of Economics and Business Administration Vol.7 no.2, 2019; https://doi.org/10.35808/ijeba/214;

Mahajan, Ritika, Weng Marc Lim, Monica Sareen, Satish Kumar, and Rajat Panwar., Stakeholder theory. Journal of Business Research 166, no.2 2023; https://doi.org/10.1016/j.jbusres.2023.114104;

Maidin, Alimin, Noer Bahry Noor, Fridawaty Rifai, and Anwar Mallongi., Cost Effective Analysis on the Implementation of Clinical Pathway in Anwar Makkatutu Hospital, Bantaeng District, South Sulawesi, Indonesia. Indian Journal of Public Health Research & Development Vol.9, no.8, 2018;

Makan, Amit, Abebaw Fekadu, Vaibhav Murhar, Nagendra Luitel, Tasneem Kathree, Joshua Ssebunya, and Crick Lund., Stakeholder analysis of the Programme for Improving Mental health carE (PRIME): baseline findings. International Journal of Mental Health Systems Vol.9, no.1, 2015; https://doi.org/10.1186/s13033-015-0020-;

Marif, Marif, Nurhaedah Nurhaedah, and Handar Subhandi Bakhtiar., The principles of good governance in health services. Jambura Law Review Vol.3, no.2, 2021; DOI: https://doi.org/10.33756/jlr.v3i2.7307;

Mathar, Irmawati, Oktia Woro Kasmini Handayani, Evi Widowati, and Intan Zainafree., Analysis of the need for the development of a misconduct prevention system on National Health Insurance (JKN) claims at Hospital X. Procedia Environmental Science, Engineering and Management Vol.12, no.3, 2025;

Maulana, Andhika Nurwin, Yuli Fitrianti, and Farida Tri Hartini., Mengukur kemampuan mengiur untuk Jaminan Kesehatan Nasional (JKN) tahun 2021 di Indonesia. Jurnal Jaminan Kesehatan Nasional Vol.2, no.1, 2022;

Mboi, Nafsiah, Indra Murty Surbakti, Indang Trihandini, Iqbal Elyazar, Karen Houston Smith, Pungkas Bahjuri Ali, Soewarta Kosen et al., On the road to universal health care in Indonesia, 1990–2016: a systematic analysis for the Global Burden of Disease Study 2016. The Lancet Vol.392, no.10147, 2018; DOI: 10.1016/S0140-6736(18)30595-6;

Mboi, Nafsiah, Ruri Syailendrawati, Samuel M. Ostroff, Iqbal RF Elyazar, Scott D. Glenn, Tety Rachmawati, Wahyu Pudji Nugraheni et al., The state of health in Indonesia's provinces, 1990–2019: a systematic analysis for the Global Burden of Disease Study 2019. The Lancet Global Health Vol.10, no.11, 2022; DOI: 10.1016/S2214-109X(22)00371-0;

Murty, Theta, Sukarmi Sukarmi, Yenny Eta Widyanti, and Amelia Sri Kusuma Dewi., Philosophical Underpinnings of Social Insurance Mechanisms within the Framework of Health Insurance. Sriwijaya Law Review Vol.8, no.2, 2024;

Nasution, Siti Khadijah, Yodi Mahendradhata, and Laksono Trisnantoro., Can a national health insurance policy increase equity in the utilization of skilled birth attendants in Indonesia? A secondary analysis of the 2012 to 2016 national socio-economic survey of Indonesia. Asia Pacific Journal of Public Health Vol.32, no.1, 2020; https://doi.org/10.1177/1010539519892394;

Palutturi, S., M. Sahiddin, and H. Ishak Hamzah., Community Motivation and Learning to Pay the National Health Insurance Contribution. Asian Journal of Scientific Research Vol.11, no.2, 2018;

Probandari, Ari, Hannah Kuper, and Lena Morgon Banks., Health insurance coverage, healthcare use, and financial protection amongst people with disabilities in Indonesia: analysis of the 2021 National Socioeconomic Survey. The Lancet Regional Health-Southeast Asia Vol.39, no.4, 2025; DOI: 10.1016/j.lansea.2025.100631;

Sambodo, Novat Pugo, Igna Bonfrer, Robert Sparrow, Menno Pradhan, and Eddy van Doorslaer., Effects of performance-based capitation payment on the use of public primary health care services in Indonesia. Social science & medicine Vol.327, no.12, 2023; https://doi.org/10.1016/j.socscimed.2023.115921;

Sambodo, Novat Pugo, Eddy Van Doorslaer, Menno Pradhan, and Robert Sparrow., Does geographic spending variation exacerbate healthcare benefit inequality? A benefit incidence analysis for Indonesia. Health Policy and Planning Vol.36, no.7, 2021; https://doi.org/10.1093/heapol/czab015;

Sopa, Sopa, Rini Fatma Kartika, Nurhadi Nurhadi, Dina Febriani Darmansyah, Taufiqurokhman Taufiqurokhman, and Ma’mun Murod., Social Security Programs in Islamic Law: A Comparative Study of Fatwa Institutions on Indonesia's Health Insurance. Jurnal Hukum Unissula Vol.40, no.1, 2024;

Suryono, Arief., Healthcare BPJS Indonesia: Challenges and chances to provide right to health for all Indonesians. International Journal of Advanced Science and Technology Vol.3, 2020;

Susanti, Gita, Muhammad Irvan Nur Iva, Andi Ahmad Yani, and Andi Rahmat Hidayat., Assessing the national health insurance system: a study of the implementation of health insurance policy in Indonesia. Public Policy and Administration Vol.21, no.4, 2022;

Tandio, Tjondroargo, Cecep Kusmana, Akhmad Fauzi, and Endang Hilmi., Identification of key actors in mangroves plantation using the MACTOR Tool: Study in DKI Jakarta. Jurnal Sylva Lestari Vol.11, no.1, 2023, https://doi.org/10.23960/jsl.v11i1.593;

Tarigan, Immanuel Natanael, and Feni Dwi Lestari., Penundaan Pembayaran Klaim Jaminan Kesehatan Nasional Oleh Bpjs Kesehatan Di Indonesia: Sebuah Scoping Review. Jurnal Ekonomi Kesehatan Indonesia Vol.7, no.2, 2022; https://doi.org/10.7454/eki.v7i2.6136;

Tronvoll, Bård., The actor: the key determinator in service ecosystems. Systems Vol.5, no.2, 2017; https://doi.org/10.3390/systems5020038;

Tunjungwulan, Tisno Leksani, and Alberto Daniel Hanani., Stakeholder Analysis Approach: Who Is Authorized to Regulate the National Health Insurance Benefits?. IPTEK Journal of Proceedings Series Vol.5, 2019; https://doi.org/10.12962/j23546026.y2019i5.6438;

Warsono, Hardi, Retna Hanani, and Halim Dwi Putra., Collaborative Governance Framework in Health Care: A Qualitative Exploration of Hospital Pharmacy Management Reform at Hospital Setting in Indonesia. Systematic Reviews in Pharmacy Vol.11, no.4, 2020;

Wiseman, Virginia, Hasbullah Thabrany, Augustine Asante, Manon Haemmerli, Soewarta Kosen, Lucy Gilson, Anne Mills, Andrew Hayen, Viroj Tangcharoensathien, and Walaiporn Patcharanarumol., An evaluation of health systems equity in Indonesia: study protocol. International journal for equity in health Vol.17, no.1, 2018; https://doi.org/10.1186/s12939-018-0822-0;

Yuditia, Aria, Yusup Hidayat, and Suparji Achmad., Pelaksanaan Jaminan Kesehatan Nasional Oleh Bpjs Berdasarkan Undang-Undang No. 40 Tahun 2004 Tentang Sistem Jaminan Sosial Nasional. Jurnal Magister Ilmu Hukum Vol.6, no.1, 2021;

Yumame, Jackson., Evaluasi Kebijakan Program Jaminan Kesehatan Nasional (Jkn) Berdasarkan Undang-Undang No. 40 Tahun 2004 Tentang Sistem Jaminan Sosial Nasional. Jurnal Kesehatan Vol.3, no.2, 2025.




DOI: http://dx.doi.org/10.26532/jh.v42i1.40737

Refbacks

  • There are currently no refbacks.


License URL: https://creativecommons.org/licenses/by/4.0


Jurnal Hukum Indexed by :

google_scholar onesearch garuda crosref Base sinta sinta scopus
Jurnal Hukum
   
Faculty of Law, UnissulaCopyright of Jurnal Hukum
Jalan Kaligawe Raya KM.4, Terboyo Kulon, Genuk,ISSN 1412-2723 ( Print )e-ISSN 2723-6668 ( Online )
Semarang, Central Java, Indonesia, 50112