The Influence of Work Life Balance and Work Engagement on Employee Performance at PT Jasa Raharja with Job Satisfaction as an Intervening Variable
Abstract
The phenomenon that occurs is that the performance assessment of PT. Jasa Raharja from year to year has fluctuated. Realizing this, PT. Jasa Raharja feels the need to improve performance by paying attention to employee job satisfaction, and trying to improve work-life balance and strengthen work engagement. This study is an explanatory research study with a quantitative approach. The research population of PT Jasa Raharja 2025 employees amounted to 1812 people. The sample was taken using proportional random sampling technique obtained a sample size of 140 employees. The data collection technique used a closed questionnaire. In this study, data analysis used the SEM-PLS method with SmartPLS (Partial Least Square) software. The results of the study: 1) Work life balance has a positive and significant effect on job satisfaction, this means that when PT. Jasa Raharja employees have a good balance between work and personal life, they will be more satisfied with their work. 2) Work engagement has a positive and significant effect on job satisfaction, this means that if PT. Jasa Raharja employees feel involved and engaged with their work, they will give their best and achieve better results. 3) Work life balance has a positive and significant effect on performance, this means that if PT. Jasa Raharja employees have enough time for life outside of work, and feel happy and not stressed, then their performance will increase. 4) Work engagement has a positive and significant effect on employee performance, this means that PT. Jasa Raharja employees who are emotionally, cognitively, and physically involved tend to be more productive, innovative and will be able to improve their performance by providing better customer service. 5) Job satisfaction has a positive and significant effect on employee performance and this job satisfaction is able to mediate the influence of work life balance and work engagement on employee performance. This means that PT. Jasa Raharja employees who have a good work-life balance (can divide time between work and family in a balanced manner) and high work engagement (fully involved, dedicated and enthusiastic in work) will feel more satisfied with their work. This job satisfaction will encourage employees to work better and achieve better results.
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