HUBUNGAN WORKPLACE INCIVILITY DENGAN TURNOVER INTENTION PADA KARYAWAN, SERTA PERAN GRIT SEBAGAI MODERATOR
DOI:
https://doi.org/10.30659/jp.16.2.143-152Keywords:
workplace incivility, turnover intention, grit, karyawanAbstract
Penelitian ini bertujuan untuk mengkonfirmasi hubungan antara workplace incivility dengan turnover intention serta melihat peran grit pada karyawan. Jenis penelitian yang digunakan adalah kuantitatif korelasional dengan responden 170 karyawan dari PT.XYZ. Analisis data menggunakan Hayes proses model 1 dan analisis korelasional. Karyawan di Indonesia sampai saat ini masih memiliki keinginan untuk mengundurkan diri yang cukup tinggi terutama di sektor perbankan. Selain itu, karywan di Indonesia juga masih sering mendapatkan pengalaman ketidaksopanan di tempat kerja, paling tidak dalam seminggu karyawan mengalami pengalaman workplace incivility dari rekan kerjanya atau atasannya. Berdasarkan analisis data, diperoleh hubungan antara workplace incivility dengan turnover intention signifikan bernilai positif dengan nilai R = 0.209 yang berarti workplace incivility yang semakin tinggi akan meningkatkan keinginan mengundurkan diri pada karyawan PT.XYZ. Analisis tambahan menunjukkan tidak terdapat peran yang signifikan bahwa grit memoderasi hubungan antara workplace incivility dengan turnover intention.References
Becton, J. B., Carr, J. C., Mossholder, K. W., & Walker, H. J. (2017). Differential Effects of Task Performance, Organizational Citizenship Behavior, and Job Complexity on Voluntary Turnover. Journal of Business and Psychology, 32(4), 495–508. https://doi.org/10.1007/s10869-016-9461-x
Bozeman, D. P., & Perrewé, P. L. (2001). The effect of item content overlap on organizational commitment questionnaire-turnover cognitions relationships. Journal of Applied Psychology, 86(1), 161–173. https://doi.org/10.1037/0021-9010.86.1.161
Chen, H. T., & Wang, C. H. (2019). Incivility, satisfaction and turnover intention of tourist hotel chefs: Moderating effects of emotional intelligence. International Journal of Contemporary Hospitality Management, 31(5), 2034–2053. https://doi.org/10.1108/IJCHM-02-2018-0164
Chen, Y., Wang, Z., Peng, Y., Geimer, J., Sharp, O., & Jex, S. (2018). The Multidimensionality of Workplace incivility: Cross-Cultural Evidence. International Journal of Stress Management, 26(4), 356–366. https://doi.org/10.1037/str0000116
Cortina, L. M., Kabat-Farr, D., Magley, V. J., & Nelson, K. (2017). Researching rudeness: The past, present, and future of the science of incivility. Journal of Occupational Health Psychology, 22(3), 299–313. https://doi.org/10.1037/ocp0000089
Cortina, L. M., Magley, V. J., Williams, J. H., & Langhout, R. D. (2001). Incivility in the workplace: Incidence and impact. Journal of Occupational Health Psychology, 6(1), 64–80. https://doi.org/10.1037/1076-8998.6.1.64
Cozby, P. C. (2007). Methods in behavioral research. In Behaviour Research and Therapy.
Datu, J. A. D., Valdez, J. P. M., & King, R. B. (2016). Perseverance Counts but Consistency Does Not! Validating the Short Grit Scale in a Collectivist Setting. Current Psychology, 35(1), 121–130. https://doi.org/10.1007/s12144-015-9374-2
Duckworth, Angela L., Peterson, C., Matthews, M. D., & Kelly, D. R. (2007). Grit: Perseverance and passion for long-term goals. Journal of Personality and Social Psychology, 92(6), 1087–1101. https://doi.org/10.1037/0022-3514.92.6.1087
Duckworth, Angela Lee, & Quinn, P. D. (2009). Development and Validation of the Short Grit Scale (Grit–S). Journal of Personality Assessment, 91(2), 166–174. https://doi.org/10.1080/00223890802634290
Gregory, R. J. (2014). Psychological testing: History, principles, and applications Boston, MA: Pearson. In Psychological Testing.
Handoyo, S., Samian, Syarifah, D., & Suhariadi, F. (2018). The measurement of workplace incivility in indonesia: Evidence and construct validity. Psychology Research and Behavior Management, 11, 217–226. https://doi.org/10.2147/PRBM.S163509
Hendryadi, H., & Zannati, R. (2018). Hubungan workplace incivility dan turnover intention: efek moderasi gender. INOVASI, 14(2), 123. https://doi.org/10.29264/jinv.v14i2.4088
Hobfoll, S. E. (1989). Conservation of resources: A new attempt at conceptualizing stress. American Psychologist, 44(3), 513–524. https://doi.org/10.1037/0003-066X.44.3.513
Hobfoll, S. E. (2001). The Influence of Culture, Community, and the Nestedâ€Self in the Stress Process: Advancing Conservation of Resources Theory. Applied Psychology, 50(3), 337–421. https://doi.org/10.1111/1464-0597.00062
Hom, P. W., Mitchell, T. R., Lee, T. W., & Griffeth, R. W. (2012). Reviewing employee turnover: Focusing on proximal withdrawal States and an expanded criterion. Psychological Bulletin, 138(5), 831–858. https://doi.org/10.1037/a0027983
Huang, H.-T., & Lin, C.-P. (2019). Assessing ethical efficacy, workplace incivility, and turnover intention: a moderated-mediation model. Review of Managerial Science, 13(1), 33–56. https://doi.org/10.1007/s11846-017-0240-5
Kabat-Farr, D., Walsh, B. M., & McGonagle, A. K. (2019). Uncivil Supervisors and Perceived Work Ability: The Joint Moderating Roles of Job Involvement and Grit. Journal of Business Ethics, 156(4), 971–985. https://doi.org/10.1007/s10551-017-3604-5
Martdianty, F., Coetzer, A., & Susomrith, P. (2020). Job embeddedness of manufacturing SME employees in Indonesia. Employee Relations, 42(1), 180–193. https://doi.org/10.1108/ER-01-2019-0087
Mobley, W. H., Horner, S. O., & Hollingsworth, A. T. (1978). An evaluation of precursors of hospital employee turnover. Journal of Applied Psychology, 63(4), 408–414. https://doi.org/10.1037/0021-9010.63.4.408
Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common Method Biases in Behavioral Research: A Critical Review of the Literature and Recommended Remedies. Journal of Applied Psychology, 88(5), 879–903. https://doi.org/10.1037/0021-9010.88.5.879
Rahim, A., & Cosby, D. M. (2016). A model of workplace incivility, job burnout, turnover intentions, and job performance. Journal of Management Development, 35(10), 1255–1265. https://doi.org/10.1108/JMD-09-2015-0138
Rahma, A. (2021). Tren Perekrutan Karyawan Indonesia Bakal Melambat di 2020. Retrieved 26 July 2021, from https://www.liputan6.com/bisnis/read/4142274/tren-perekrutan-karyawan-indonesia-bakal-melambat-di-2020
Reich, T. C., & Hershcovis, M. S. (2015). Observing workplace incivility. Journal of Applied Psychology, 100(1), 203–215. https://doi.org/10.1037/a0036464
Sharma, N., & Singh, V. K. (2016). Effect of workplace incivility on job satisfaction and turnover intentions in India. South Asian Journal of Global Business Research, 5(2), 234–249. https://doi.org/10.1108/SAJGBR-02-2015-0020
Taylor, S. G., Bedeian, A. G., & Kluemper, D. H. (2012). Linking workplace incivility to citizenship performance: The combined effects of affective commitment and conscientiousness. Journal of Organizational Behavior, 33(7), 878–893. https://doi.org/10.1002/job.773
Tricahyadinata, I., Hendryadi, Suryani, Zainurossalamia ZA, S., & Riadi, S. S. (2020). Workplace incivility, work engagement, and turnover intentions: Multi-group analysis. Cogent Psychology, 7(1), 1743627. https://doi.org/10.1080/23311908.2020.1743627
Vandenberg, R. J., & Nelson, J. B. (1999). Disaggregating the motives underlying turnover intentions: When do intentions predict turnover behavior? Human Relations, 52(10), 1313–1336. https://doi.org/10.1177/001872679905201005
Downloads
Published
Issue
Section
License
The copyright of the received article shall be assigned to the journal as the publisher of the journal. The intended copyright includes the right to publish the article in various forms (including reprints). The journal maintains the publishing rights to the published articles.
Proyeksi by http://jurnal.unissula.ac.id/index.php/proyeksi/ is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
