The Effect of Artificial Intelligence Technology Utilization on the Effectiveness of Bank Indonesia Employee Performance with Digital Literacy as an Intervening Variable

Penulis

Abstrak

The purpose of this study is to determine the effect of the use of Artificial Intelligence technology on the effectiveness of Bank Indonesia employee performance with Digital Literacy as an intervening variable. Respondents in this study were 100 Bank Indonesia employees determined by the census method. This empirical research is an explanatory quantitative research using the Structural Equation Model (SEM) based on Partial Least Square (PLS) with the help of the SmartPLS.4 program as a data analysis tool. The results of this study show that Artificial Intelligence technology has a positive and significant effect on the effectiveness of Bank Indonesia employee performance. Artificial Intelligence has a positive and significant effect on increasing the Digital Literacy of Bank Indonesia employees. Digital Literacy has a positive and significant effect on the effectiveness of Bank Indonesia employee performance. And Digital Literacy acts as an intervening variable to strengthen the effect of the use of Artificial Intelligence technology on the effectiveness of employee performance. This means that the success of the implementation of AI technology at Bank Indonesia is highly dependent on the level of digital literacy possessed by employees. 

Biografi Penulis

  • Reza Fadli Hutagalung, Universitas Islam Sultan Agung
    STUDENT
  • Ibnu Khajar, Universitas Islam Sultan Agung
    LECTURER

Referensi

Abubakar, L., & Handayani, T. (2022). Penguatan regulasi: Upaya percepatan transformasi digital perbankan di era ekonomi digital. Masalah-Masalah Hukum, 51(3), 259–270.

Alkaff, A. (2022). Pengaruh Pelayanan Administrasi Terhadap Tingkat Kepuasan Santri di Pondok Pesantren Yasinat Kabupaten Jember. Jurnal Paradigma Madani, 9(2), 111–118.

Amalia, R. H. (2023). Pengaruh Penggunaan Sistem Pembayaran Shopee Paylater Terhadap Perilaku Konsumtif Mahasiswa IAIN Palopo. Palopo: Institut Agama Islam Negeri Palopo.

Anwar Prabu Mangkunegara, A. A. (2017). Manajemen Sumber Daya Manusia Perusahaan. Bandung: PT. Remaja Rosdakarya.

Armstrong, M. (2021). Performance Management. Headquartered, London: Kogan Page Publishers.

Bawden, D. (2008). Origins and concepts of digital literacy. Digital Literacies: Concepts, Policies and Practices, 30(2008), 17–32.

Damara, D., Yeni, A., & Irawan, H. (2023). Pengaruh Kompensasi dan Produktivitas Kerja terhadap Kinerja Pegawai Perusahaan Air Minum Daerah (PDAM) Kota Solok. Diklat Review: Jurnal Manajemen Pendidikan Dan Pelatihan, 7(3), 616–620.

Davenport, T. H., & Ronanki, R. (2018). Artificial Intelligence for the real world. HBR’S 10 MUST, 67.

Davis, B, G. (1991). Sistem informasi manajemen. Jakarta: CV Pustaka Binaman.

Davis, F. D. (1989). Technology acceptance model: TAM. Al-Suqri, MN, Al-Aufi, AS: Information Seeking Behavior and Technology Adoption, 205(219), 5.

Diana, N., & Nuvriasari, A. (2024). Development of Digital Promotion and Service Quality Enhancement at Bhumi Kalegan Coffee. Asian Journal of Community Services, 3(7), 611–622. https://doi.org/10.55927/ajcs.v3i7. 10201

Erwin, E., Subagja, A. D., Masliardi, A., Hansopaheluwakan, S., Kurniawan, S. D., Darmanto, E. B., & Muksin, N. N. (2023). Bisnis Digital: Strategi dan Teknik Pemasaran Terkini. Yogyakarta: PT. Green Pustaka Indonesia.

Fatmawati, E. (2015). Technology acceptance model (TAM) untuk menganalisis penerimaan terhadap sistem informasi perpustakaan. Jurnal Iqra, 9(01).

Fitzgerald, R., & Henderson-Martin, H. (2015). Transforming the first year experience (HE) with Digital Literacy via techno-social engagement and evaluation. 14th European Conference on E-Learning (ECEL 2015); Hatfield, United, 199–205.

Ghazali, I., & Fuad. (2014). Teori, Konsep dan Aplikasi dengan Program Lisrel 9.10. In Badan Penerbit Universitas Diponegoro. Semarang: Badan Penerbit Universitas Diponegoro.

Ghozali, I. (2008). Structural Equation Modeling: Metode Alternatif dengan Partial Least Square (PLS). Semarang: Badan Penerbit Universitas Diponegoro.

Ghozali, I. (2013). Aplikasi Analisis Multivariat dengan Program IBM SPSS 21. In Quarterly Journal of Economics (Vol. 128). Semarang: Diponegoro University.

Gilster, P. (1997). Digital Literacy. Washington, DC: Health Service University of Washington.

Ginting, D. B. (2009). Structural Equation Model (SEM). Media Informatika, 8(3), 121–134.

Haksever, C., Render, B., Russell, R. S., & Murdick, R. G. (2000). Service Management and Operations. New Jersey: Pearson College Division.

Haliza, Z. N., & Oktiani, N. (2024). Pengaruh Penerapan Disiplin Kerja dan Produktivitas Kerja Terhadap Kinerja. JIBEMA: Jurnal Ilmu Bisnis, Ekonomi, Manajemen, Dan Akuntansi, 1(4), 286–300.

Hansen & Mowen, M. M. (2003). Management Accounting. south-western (U. South-Western, Ed.). College Publication.

Hasibuan, Malayu, S. P. (2021). Manajemen Sumber Daya Manusia. Jakarta: PT. Bumi Aksara.

Hutahaean, H. D., Sinaga, B., & Rajagukguk, A. A. (2016). Analisa Dan Perancangan Aplikasi Algoritma Apriori Untuk Korelasi Penjualan Produk (Studi Kasus: Apotik Diory Farma). Journal Of Informatic Pelita Nusantara, 1(1).

Ichsani, A. I. (2024). Peningkatan Kinerja Dosen melalui Self Efficacy dan IT Facility dengan Digital Literacy sebagai Variabel Intervening. Semarang: Universitas Islam Sultan Agung Semarang.

Unduhan

Diterbitkan

2025-08-04

Terbitan

Vol 2 No 3 (2025): September 2025

Bagian

Articles

Lisensi

Authors who publish with this journal agree to the following terms:

  • Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
  • Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
  • Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).