Sulistyaningrum, Indriyati Hadi, et al. “Customers Perspective in Performance Assessment of Pharmacy Instillation of RSUD X With Balanced Scorecard”. Sains Medika: Jurnal Kedokteran Dan Kesehatan, vol. 5, no. 2, Dec. 2013, pp. 90-93, https://doi.org/10.30659/sainsmed.v5i2.346.