Effectiveness of Developing The Competency of Industrial Relations Mediators in Resolution of Industrial Relations Disputes in The Manpower and Transmigration Service of West Kotawaringin Regency

Abstrak

Industrial relations disputes are one of the most common problems in employment relationships between workers and employers. Dispute resolution through mediation is a non-litigation mechanism that prioritizes deliberation to reach an agreement. The success of the mediation process is greatly influenced by the competence of the industrial relations mediator in carrying out their duties and functions. However, the implementation of mediator competency development at the Manpower and Transmigration Office of West Kotawaringin Regency still faces various obstacles, including a limited number of mediators, a suboptimal sustainable competency development program, and the increasing complexity of industrial relations disputes. These conditions potentially affect the effectiveness of industrial relations dispute resolution. This study aims to analyze the influence of mediator performance competency on the effectiveness of industrial relations dispute resolution and to analyze the implementation of the duties and functions of the functional position of industrial relations mediator in resolving industrial relations disputes at the West Kotawaringin Manpower Office. This study usesThis study employs empirical research (socio-legal research) with a qualitative approach. This study not only examines the legal norms governing the functional position of industrial relations mediators, but also examines the implementation and effectiveness of mediator performance competency development in industrial relations dispute resolution practices at the Manpower and Transmigration Office of West Kotawaringin Regency. The research results show that developing the competency of industrial relations mediators significantly influences the effectiveness of a functional mediator's performance in resolving industrial relations disputes. The better the competency of an industrial relations mediator, the more effective the mediation will be in achieving a fast, fair, legal, and beneficial resolution of disputes for the disputing parties.