Kajian Kondisi Fisik Terminal Leuwipanjang Berdasarkan Persepsi Penumpang
DOI:
https://doi.org/10.30659/jpsa.v15i1.2660Abstract
Leuwipanjang terminal is a passenger terminal serving AKDP and AKAP. UPTD Terminal is required to provide convenient facilities for passengers during activities within the Terminal. Physically, terminal facilities cover two important aspects of maintenance and availability of terminal facilities. Therefore, to know the physical performance of the terminal, conducted a review of the results of maintenance and service. This study aims to determine the perception of passengers on the maintenance results by UPTD Terminal and Terminal physical facilities services. The research method used is descriptive research method. While the data collection techniques used include observation and questionnaires. Analysis of data processing using descriptive analysis and theoretical comparison analysis. From the result of research, it can be concluded that the study of maintenance activity is considered not good. While the study of terminal services is considered quite good. In this regard, it is necessary to improve the quality of cleanliness and the quality of the room, as well as to review the terminal services by creating safety, security, reliability and regularity, convenience, convenience or affordability, and equity.
Key Word: Passenger terminal, physical condition of the building, maintenance activities, terminal services
Terminal Leuwipanjang merupakan terminal penumpang yang melayani AKDP dan AKAP. UPTD Terminal dituntut untuk menyediakan sarana yang nyaman untuk penumpang selama berkegiatan di dalam Terminal. Secara fisik, sarana terminal mencakup dua aspek penting yakni hasil pemeliharaan dan ketersediaan fasilitas terminal. Oleh karena itu untuk mengetahui kinerja fisik terminal, dilakukan kajian terhadap hasil pemeliharaan dan pelayanan. Penelitian ini bertujuan untuk mengetahui persepsi penumpang terhadap hasil pemeliharaan oleh UPTD Terminal dan pelayanan fasilitas fisik Terminal. Metode penelitian yang digunakan yakni metode penelitian deskriptif. Sedangkan teknik pengumpulan data yang digunakan antara lain observasi dan kuesioner. Analisis pengolahan data menggunakan analisis deskriptif dan analisis perbandingan secara teoritis. Dari hasil penelitian, dapat disimpulkan bahwa kajian terhadap kegiatan pemeliharaan dinilai kurang baik. Sedangkan kajian terhadap pelayanan terminal dinilai cukup baik. Sehubungan dengan hal tersebut, perlu dilakukan peningkatan kualitas kebersihan dan mutu ruangan, serta upaya mengkaji pelayanan terminal dengan menciptakan keselamatan, keamanan, keandalan dan keteraturan, kenyamanan, kemudahan atau keterjangkauan, serta kesetaraan.
Kata Kunci: Terminal penumpang, kondisi fisik bangunan gedung, kegiata pemeliharaan, pelayanan terminal
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