ANALISIS FAKTOR YANG MEMPENGARUHI KEPUASAN PASIEN DI POLIKLINIK GIGI DAN MULUT PUSKESMAS SIDAMULYA BREBES PADA TAHUN 2012

Authors

  • Panji Pratikno
  • Sutji Asri Tjitra Asmara
  • Recita Indraswary
  • Kusuma Arbianti

DOI:

https://doi.org/10.30659/medali.1.1.54-59

Abstract

Patient satisfaction is one of the service indicator in evaluating the success of the health care services in primary health centers. The aim of the of the research is to analize patient satisfaction in dental clinic of sidamulya primary health centers Brebes based on four service dimensions, that are assurance, empathy, tangible, and reliability using Likert scale.

This research is a descriptive analysis type with 100 people samples, the sampling is through Non Probability Sampling with sampling incidental method.

The results showed that pastient satisfaction toward assurance dimension patients were satisfied with the average index value of 70,55. On the dimension of empathy showed quite satisfied index value that is 65,1. On the dimension of tangible showed satisfaction with the average index value of 70,16. On the dimension of reliability is quite satisfied with the average index value of 55,25. Overall,all service in dental clinic sidamulya primary health services are quite satisfied with the average index of value of 65,28.

Levels of patient satisfaction in the dental clinic primary health centers Sidamulya Brebes from lowest to highest seen from the dimensions of reliability, empathy, physical appearance and assurance. Service in dental clinic brebes sidamulya primary health services are quite satisfied.

Keywords: patient satisfaction, dimensions of satisfaction, primary health centers service

Published

2013-03-01

Issue

Vol. 1 No. 1 (2013): Media Dental Intelektual

Section

Articles

License

Authors who publish with this journal agree to the following terms:

Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.

Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.

Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).

This work is licensed under a Creative Commons Attribution 4.0 International License.