IMPLEMENTATION OF E-GOVERNMENT IN INCREASING TRANSPARENCY OF PUBLIC SERVICES IN THE REGIONS

Abstrak

The implementation of Electronic Government (E-Government) is an important strategy in realizing transparent, accountable, effective, and responsive governance to the needs of the community. The use of information and communication technology in regional government administration is expected to increase information transparency, accelerate administrative service processes, reduce convoluted bureaucratic practices, and strengthen public oversight of government performance. However, the implementation of E-Government in the regions still faces various obstacles, including limited information technology infrastructure, gaps in internet access, low human resource competency, the lack of integration of information systems between regional apparatus organizations (OPD), and a less than optimal culture of public information disclosure. This study aims to analyze the implementation of E-Government in increasing the transparency of public services in the regions, identify factors that influence its success, and formulate strategies for strengthening digital-based governance. The research method used is normative juridical with a statutory and conceptual approach, and is supported by library research through analysis of scientific journals, books, and government policy documents. The research results show that e-government has the potential to increase the transparency of public services through the open provision of information, digitization of service procedures, public complaints systems, traceability of administrative processes, and publication of government performance. Its success requires regulatory support, equitable digital infrastructure, increased capacity of civil servants, data integration, information security, and public participation. Therefore, e-government implementation needs to be directed towards developing an integrated digital government ecosystem oriented toward the public interest.