Suhermini, Suhermini, Universitas Negeri Semarang, Indonesia

• 2010: EKOBIS (Vol.11 No.2 2010) - EKOBIS (Vol.11 No.2 2010)
  PENERAPAN PERAN TOTAL QUALITY MANAGEMENT DAN PENGARUHNYA TERHADAP KUALITAS PELAYANAN PRIMA
  Abstract  PDF

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