THE LEGAL PROTECTION WEAKNESSES ON COSTUMERS OF ONLINE SHOP TRANSACTIONS

Penulis

  • Ukie Tukinah Sekolah Tinggi Ilmu Ekonomi Semarang

DOI:

https://doi.org/10.26532/jph.v8i1.15380

Kata Kunci:

E-Commerce, Legal Protection, Weaknesses.

Abstrak

Electronic transactions that are practiced in online transactions create unequal bargaining power between businesses and customers. Business actors often use the weak position of customers to get the maximum benefit from customers. This study uses a normative juridical approach. The research results obtained include the weaknesses of law enforcement, both from the Customer Protection Agency and the Indonesian Customers Foundation, arguing that there are factors that cause customer protection conditions in Indonesia to be so alarming: First, there is still an asymmetrical relationship between producers and customers. Second, customers generally do not meet sufficient bargaining power against business actors. Third, the Government in general tends to side with business actors. Fourth, there is no sense of concern from existing law enforcement institutions, both from the Police, Attorney General's Office, and the Court.

Referensi

Ahmadi Miru & Sutarman Yodo, 2015, Hukum Perlindungan Konsumen, edisi Revisi, PT. Raja Grafindo, Jakarta;

Assafa Endeshaw, 2007, Hukum E-Commerce dan Internet dengan Fokus di Asia Pasifik, Pustaka Pelajar, Yogyakarta, 2007;

Elisatris Gultom, 2012, Cyber Law: Suatu Pengatur Pelindungan Konsumen Dalam Transaksi Perdagangan Melalui Elektronic Commerce, Elips, Bandung;

Lorna E. Gillies, 2008, Electronic Commerce and International Private Law, A Study of Electronic Customer Contracts, Ashgate Publishing Limited, England;

Paul Todd, 2007, E-Commerce Law, London, Sydney, Portland, Oregon, Cavendish Publishing Limited;

Peter Mahmud Marzuki, 2014, Penelitian Hukum, Kencana, Jakarta;

Ronny Hanitijo Soemitro, 1985, Metode Penelitian Prosedur Dan Strategi, Sinar Pagi, Jakarta;

Stephen Errol Blythe, 2012, The E-Commerce Law Trilogy: Volume 2, An E-Commerce Law for the World: The Model Electronic Transaction Act, Xlibris Corporation, USA;

Sutatip Yuthayotin, 2015, Access to Justice in Transnational B2C E-Commerce, A Multidimentional Analysis of Customer Protection Mechanisms, New York, Dordrecht, Springer International Publishing Switzerland, London;

• Journal:

Ambar Wariati, Nani irma Susanti, E-Commerce Dalam Perspektif Perlindungan Konsumen, PRO-BANK, Jurnal Ekonomi & Bisnis, Vol. 1. No. 2 2014;

Andri Winjaya Laksana, Cybercrime Comparison Under Criminal Law In Some Countries, Jurnal Pembaharuan Hukum, Vol V No.2 April-August 2018;

Dan E. Stigall, Comparative Law and State-Building: The Organic Minimalist†Approach to Legal Reconstructionâ€, Loyola of Los Angeles Internationalo and Comparative Law Review, Vol.1-1 (2007);

Dianne Eka Rusmawati, Perlindungan Hukum Bagi Konsumen Dalam Transaksi E-Commerce, Fiat Justisia Jurnal Ilmu Hukum, Volume 7 No. 2, May-August 2013;

Didi Achjari, Potensi Manfaat Dan Problem di E-Commerce, Jurnal Ekonomi dan Bisnis Indonesia, Vol. 15, No. 3 2000;

Iain Ramsay, Customer Law, Regulatory Capitalism and the ‘New Learning’ in Regulation, Sydney Law Review, Vol.28:9 2006;

Nuryanti, Peran E-Commerce Untuk Meningkatkan Daya Saing Usaha Kecil Dan Menengah (UKM), Jurnal Ekonomi, Volume 21, No 4 December 2013;

Rifan Adi Nugraha, Perlindungan Hukum terhadap Konsumen dalam Transaksi Online, Jurnal Serambi Hukum, Vol. 08 No. 02, August 2014-January 2015;

Shabur Miftah Maulana, Heru Susilo, Riyadi, Implementasi E-Commerce Sebagai Media Penjualan Online (Studi Kasus Pada Toko Pastbrik Kota Malang), Jurnal Administrasi Bisnis (JAB), Vol. 29 No. 1 December 2015;

Sri Endah Wahyuningsih Urgensi Pembaharuan Hukum Pidana Materiel Indonesia Berdasarkan Nilai-Nilai Ketuhanan Yang Maha Esa, Jurnal Pembaharuan Hukum, Vol I No.1 January-April 2014;

Unduhan

Diterbitkan

2021-04-17

Terbitan

Vol 8 No 1 (2021): Jurnal Pembaharuan Hukum

Bagian

Articles

Lisensi

Authors who publish with this journal agree to the following terms:
    1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
    2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
    3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).