The Effect of Work Motivation, Work Competency through Job Satisfaction on Work Effectiveness of Employees at PT. PLN UID Kaltimra

Abstract

Work effectiveness is "the extent to which an organization achieves various (short-term) and (long-term) goals that have been set, where the determination of these goals and objectives reflects strategic constituents, the subjective interests of the assessor, and the growth stage of the organization. Work effectiveness can be measured through target achievement, productivity, quality of work results, and positive contributions to the organization stated that when employees are effective, employees will always complete work on time, there is efficiency in completing tasks so that the quality of employee work is created. Furthermore, Mahmudi (2020), explains that effectiveness is related to the relationship between expected results and actual results achieved. Effectiveness indicates success in terms of achieving predetermined targets. If the results of activities are closer to the target, it means higher effectiveness. PLN is the sole provider of electricity services in Indonesia to the general public. PT PLN (Persero), as a state-owned company (BUMN) operating in the electricity sector, operates across the archipelago, reaching even remote areas. Increasing employee effectiveness is a complex challenge. PT PLN UID East Kalimantan and North Kalimantan Balikpapan are no exception. The top priority of PT. PLN UID East Kalimantan and North Kalimantan is how to provide good service (service excellence) to customers or consumers with the hope of avoiding complaints because the service needs have been met well, so they feel satisfied. In this case, the role of human resources, especially those directly related to service, is very important. When customers feel satisfied because they have been served well, then indirectly human resources work more effectively. However, the phenomenon found by researchers at PT PLN UID Distribution East Kalimantan and North Kalimantan, where customer disruptions and complaints are still frequent.