The Effect of Servant Leadership on Psychological Empowerment and Human Resource Performance
Abstract
This study aims to examine and strengthen hypotheses regarding the relationship variables using an explanatory research approach, which emphasizes testing the interconnections between theoretical constructs. Primary data were collected through the distribution of both closed and open-ended questionnaires to respondents, while secondary data served as supporting information. The research population consisted of all 203 employees of the Customs and Excise Supervision and Service Office (KPPBC) Type Madya Pabean a Semarang, with sampling measured using a Likert scale ranging from 1 to 5. Data analysis was conducted using structural equation modeling (SEM) based on Partial Least Square (PLS). The findings reveal that Servant Leadership has a positive and significant effect on Psychological Empowerment, Servant Leadership has a positive and significant effect on Human Resource Performance, and Psychological Empowerment also has a positive and significant effect on Human Resource Performance. These results confirm that the implementation of a servant leadership style enhances employees' psychological empowerment and, in turn, drives the achievement of more optimal human resource performance.
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