Antecedents and Consequential Affective Commitment on Bank Indonesia Cashier
Abstract
Job performance is essential to support optimal services to customers so that they are maintained in accordance with the established objectives. Similarly, Bank Indonesia is also required to maintain and strengthen its job performance in delivering services, particularly for cashier employees. In this study, job performance can be influenced by several factors, including work-life balance and affective commitment. The type of research conducted is explanatory research with a quantitative approach. The research population consisted of all Bank Indonesia cashiers totaling 127 employees. The sample was taken using a census method, resulting in 100 Bank Indonesia cashiers as respondents. The data collection technique employed was a questionnaire. The data analysis method used in this study was SEM-PLS with the SmartPLS (Partial Least Square) software. The research findings are as follows: 1) Work-life balance has a positive and significant effect on the job performance of Bank Indonesia cashiers, with a P-Value of 0.029 < 0.05 and a positive T-Statistic value (2,230) > 1.96. 2) Affective commitment has a positive and significant effect on the job performance of Bank Indonesia cashiers, with a P-Value of 0.000 < 0.05 and a positive T-Statistic value (7.557) > 1.96. 3) Work-life balance has a positive and significant effect on the affective commitment of Bank Indonesia cashiers, with a P-Value of 0.000 < 0.05 and a positive T-Statistic value (28,995) > 1.96.
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