Improving the Performance of Jasa Raharja Employees at the DKI Jakarta Regional Office Through Self-Efficacy and Organizational Citizenship Behavior (OCB)

Heri Indra Pratama, Heru Sulistyo

Abstract


This study aims to analyze and evaluate the influence of self-efficacy and Organizational Citizenship Behavior (OCB) on human resource performance (HR performance), as well as to examine the moderating role of work motivation in the relationship between self-efficacy and OCB with performance. This research is classified as explanatory research using a quantitative approach. The population of the study consists of all employees at the Jasa Raharja Office in the DKI Jakarta Regional Office, totaling 125 individuals, all of whom were selected as the sample using a census method. Primary data were collected through questionnaires covering variables such as self-efficacy, OCB, work motivation, and HR performance, while secondary data were obtained from relevant literature and documents from the institution. Data analysis was conducted using the Partial Least Square (PLS) method. The results of this study are expected to contribute to the development of theory and practical applications in human resource management, particularly in understanding the roles of self-efficacy, OCB, and work motivation in enhancing employee performance.


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