Performance Appraisal in Pharmacy Department Sultan Agung Islamic Hospital by Balanced Scorecard Approach on Internal Business Perspectives

Indriyati Hadi Sulistyaningrum, Ken Wirastuti, Arifin Santoso, Muhammad Mujib Afif M.

Abstract


Background: Performance appraisal using Balanced Scorecard on internal business process perspective offers a comprehensive solution for performance appraisal in public organization especially in a hospital.

Objective: to study the performance of pharmacy department in Sultan Agung Islamic Hospital using Balanced Scorecard from internal business perspective.

Methods: Object of the study is the Sultan Agung Islamic Hospital installation of pharmacy. This research is a descriptive observational study. Data were obtained prospectively and then categorized and grouped as quantitative and qualitative data. Qualitative data were gathered from in depth interview with head of pharmacy department Sultan Agung Islamic Hospital. Quantitative data were gathered from direct observation on drugs prescription surveys.

Result : Performance perspective on internal business process include: a. Level of availability of drugs in pharmacy department Sultan Agung Islamic Hospital is good with average 98%, b. Level of outpatients admittance in installation of pharmacy Sultan Agung Islamic hospital indicated the average of 66%, it means that installation of pharmacy have lost customers for outpatients as much as 34%.

Conclusion: Performance in pharmacy installation of Sultan Agung Islamic Hospital is not in a good criteria, therefore improvement is needed.


Keywords


Internal Business Process; Balanced Scorecard

Full Text:

PDF

References


Depkes RI. 2009. UU RI No. 44 Tahun 2009 tentang Rumah Sakit. Jakarta: Depkes RI.

Evamairoza, 2006.Pengukuran Kinerja Instalasi Rawat Jalan dengan Konsep Balanced Scorecard di RSUD Solok. Jurnal MFI. Program Pascasarjana Universitas Gadjahmada. Yogyakarta.

Kaplan, R.S dan Norton, D.p, 1992. The Balance Scorcard, Measures That Drive Performance. Harvard Bisiness Review On Measuring Corporate Performance. Harvard Bussines School Press. Boston.

Santoso, Danu., 1999, Masalah dalam Pengelolaan Obat di Rumah Sakit. Modul Pengembangan Eksekutif. Tesis. Manajemen Rumah Sakit. Universitas Gadjahmada. Yogyakarta.

Satibi, Fudholi, A., Kusnanto, H., dan Jogiyanto, 2011, Pengaruh Pembelajaran dan Pertumbuhan terhadap Proses Bisnis Internal: Studi Kasus Instalasi Farmasi Rumah Sakit DIY, Jurnal Majalah Farmasi Indonesia, 22(3):238-250.

Trisnantoro, L., 2004. Perubahan Sistem Manajemen dan Pelayanan Prima. Proceding Workshop Penggunanaan Konsep Farmakoekonomi Untuk Pelayanan Prima di Sektor Obat. Pusat Manajemen Pelayanan Kesehatan. Universitas Gadjah Mada. Yogyakarta.




DOI: http://dx.doi.org/10.26532/sainsmed.v7i1.1167

Refbacks

  • There are currently no refbacks.


Copyright (c) 2016 Indriyati Hadi Sulistyaningrum, Ken Wirastuti, Arifin Santoso, Muhammad Mujib Afif M.

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

pISSN: 2085-1545 • eISSN: 2339-093X 

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.
Based on a work at http://jurnal.unissula.ac.id/index.php/sainsmedika.

site
stats View My Stats.