Improving the Performance of the Integrated Police Service Center (SPKT) of the Pati Police in Serving the Community to Realize Humanistic Police Services

Abstract

The purpose of this study was to describe and analyze the factors that influence the improvement of the performance of the Integrated Police Service Center (SPKT) of the Pati Police in serving the community to realize humanistic police services. To describe and analyze the improvement of the performance of the Integrated Police Service Center (SPKT) of the Pati Police in serving the community to realize humanistic police services. To describe and analyze public perceptions of the quality of public services at the Pati City Police Resort. The method used by the researcher is a sociological legal approach and the specifications in this study are descriptive. The sources and types of data in this study are primary data obtained through interviews and secondary data obtained from literature studies. The data was analyzed qualitatively. Based on the results of the study, the factors that influence the improvement of the performance of the Integrated Police Service Center (SPKT) of the Pati Police in Serving the Community to Realize Humanistic Police Services are internal factors including organizational culture factors and the behavior of Polri members is often ignored, the level of education and social sensitivity of Polri members, especially services in the field are still low and unprofessional, limited facilities and infrastructure, the implementation of the Polri Bureaucratic Reform program is not yet oriented towards service, lack of response and implemented "half-heartedly". External factors include some people do not want the changes made by the Polri, some people do not understand the internal reform program within the Polri. Public perception that the Polri has not changed. Improving the Performance of the Integrated Police Service Center (SPKT) of the Pati Police in Serving the Community To Realize Humanistic Police Services can be done by several things that can be done, namely increasing synergy between the police, government, and the community, strengthening coordination between units within the SPKT, providing competent human resources, utilizing information technology properly, establishing an integrity zone with the predicate WBK (corruption-free area) and WBBM (clean bureaucratic area serving), providing friendly and polite services by implementing 3s (smile, greet, and say hello), providing services in accordance with SOP (standard operating procedures), ensuring the physical appearance of the room is adequate. Public Perception of the Quality of Public Services at the Pati City Police revealed several significant challenges faced by this institution in an effort to increase public trust and satisfaction.