PROCEDURE FOR RESOLVING CONSUMER DISPUTES THROUGH CONSUMER DISPUTE SETTLEMENT AGENCY (BPSK)

Maryanto Maryanto, Lathifah Hanim, Dini Amalia Fitri

Abstract


The establishment of the Consumer Dispute Settlement Agency (here and after, we will use the acronym BPSK) is to protect consumers and entrepreneurs by designing a Consumer Protection system that contains legal certainty and transparency. The purpose of this study was to determine the procedure for resolving consumer disputes through BPSK. This research uses doctrinal and non-doctrinal approaches. The result of the research is that the procedure for resolving consumer disputes carried out by BPSK is through 2 (two) processes or paths that must be passed if consumers want to resolve consumer disputes with business actors, namely: Dispute Resolution outside the court, namely the process of making a complaint or claim for losses carried out by business actors to BPSK or Non-Governmental Consumer Protection Agency (LPKSM). From these complaints, BPSK is obliged to issue a decision no later than 21 (twenty-one) working days after the claim is received and Dispute Settlement Through the court, namely the process Consumers who feel aggrieved report to the authorities, namely to the police for follow-up as in the dispute resolution process in court. There are 3 (three) ways to settle consumer disputes, namely conciliation, arbitration, and mediation.

Full Text:

PDF

References


Journal

A Chuasanga, Ong Argo Victoria. (2019). Legal Principles Under Criminal Law in Indonesia and Thailand, Jurnal Daulat Hukum, Vol 2, No 1 (2019) http://jurnal.unissula.ac.id/index.php/RH/article/view/4218

Ahmad Ramli in Kurniawan, Permasalahan dan Kendala Penyelesaian Sengketa Konsumen Melalui Badan Penyelesaian Sengketa Konsumen (BPSK), Jurnal Dinamika Hukum No. 1st vol.12th January, 2012

Erman Rajagukguk, Budaya Hukum dan Penyelesaian Sengketa Perdata di Luar Pengadilan, Jurnal Magister Hukum, Universitas Islam Indonesia, Yogyakarta

Books

Abdulrrasyid, Priyatna, 2002, Arbitrase dan Alternatif Penyelesaian Sengketa Suatu Pengantar, Fikahati Aneska, Jakarta.

Ahmadi Miru dan Suratman Yodo, 2005, Hukum Perlindungan Konsumen, Raja Wali, Jakarta.

Aries Kurniawan, 2008, Peranan Badan Penyelesaian Sengketa Konsumen Dalam Penyelesaian Sengketa Konsumen, Kompas 6 August 2008.

Celina Tri Siwi, 2008, Hukum Perlinduugan Konsumen, Sinar Grafika, Jakarta.

Endang Sri Wahyuni, 2003, Aspek Hukum Setifikasi dan Keterkaitannya Dengan Perlindungan Konsumen, Citra Aditya Bakti, Bandung.

Gunawan Wijaya dan Ahmad Yani, 2003, Hukum Tentang Perlindungan Konsumen, Gramedia Pustaka Utama, Jakarta.

Nasution Az, 2002, Hukum Perlindungan Konsumen Satu, Diadit Media, Jakarta.

Ronny Hanitiyo Soemitro, 1990, Metodologi Penelitian Hukum, Ghalia Indonesia, Jakarta

Setiadi Nugroho, 2010, Perilaku Konsumen, Kecana Prenada Media Group, Jakarta.

Zulham, 2013, Hukum Perlindungan Konsumen, Prenada Media Group, Jakarta.

Regulation

Constitution of the Republic of Indonesia

Act No. 10 of 1998 concerning Banking

Act No. 23 of 1999 concerning Bank Indonesia

Act No. 8 of 1999 concerning Consumer Protection

Act No.5 of 1999 concerning the Prohibition of Monopolistic Practices and Unfair Business Competition

Civil Code.




DOI: http://dx.doi.org/10.26532/ijlss.v1i2.17822

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.


International Journal of Law Society services Indexed by :

google_scholar
International Journal of Society Services
Doctoral Program of Law Sultan Agung Islamic University, UnissulaCopyright of International Journal of Society Services
Jalan Kaligawe Raya KM.4, Terboyo Kulon, Genuk, E-ISSN 2775-8885
Semarang, Central Java, Indonesia, 50112IJLSS is licensed under a